Terms & Conditions

Last updated: September 2026

These terms govern the use of this website and the supply of goods and services by the manufacturer identified in the footer of this page (the “Supplier”, “we” or “us”) to the business customer (the “Buyer”, “you”). They apply to quotations, samples, tooling and production orders unless a signed purchase agreement between the parties states otherwise. By placing an order, requesting a sample or using this website you accept these terms.

1. Status of this website

This website is informational. Product pages, catalogues, images and written or verbal descriptions are provided for convenience and do not constitute a binding offer. A contract is formed only when we issue a written order confirmation or proforma invoice and the Buyer accepts it. Browsing, enquiring or receiving a quotation creates no obligation on either party.

2. Product information and specifications

Specifications, dimensions, power ratings, capacities and performance figures refer to samples or reference configurations and are subject to change without notice as products are improved. Colours and finishes shown on screen are indicative only. Where a specification is material to your decision, ask us to confirm it in writing for the production batch; the confirmed specification in the order documentation prevails over this website.

3. Quotations and prices

Quotations are valid for 30 days from their date unless a different validity period is stated. Prices are quoted ex works at our facility in the currency stated in the quotation and exclude customs duties, import taxes, registration fees and any agent commissions in the destination country, which are the Buyer’s responsibility. Freight, insurance and any third-party testing or certification are quoted separately. We may revise a price for an order that has not been confirmed by us in writing.

4. Samples

Samples are supplied on request and are charged, including courier costs, unless we agree otherwise. Sample lead times are stated on request. A sample approved and returned by you (a “sealed sample”) is the reference for appearance, function and workmanship of the production batch. Series production may deviate within the tolerances agreed at order confirmation; electronic components and cosmetic variances within normal industrial tolerances are not defects. Sampling fees may be credited against a confirmed production order at our discretion as stated in the quotation.

5. Orders, minimum quantities and lead time

Each product line carries a minimum order quantity (MOQ) stated in the quotation; quantities below MOQ are possible only if we agree in writing. Production lead time starts on the later of (a) receipt of the agreed deposit and (b) written confirmation of specifications, artwork, packaging and approved samples. We will notify you of a foreseeable delay. Variations requested after production has started may be charged and will extend the lead time.

6. Customisation, branding and regulatory compliance

For OEM/ODM work you provide us with your brand, artwork, packaging copy and any market-specific requirements. You are responsible for the compliance of the finished product in the markets you sell into, including electrical safety and electromagnetic compatibility approvals, radio or telecom certifications, chemical and packaging rules, labelling language, warranty schemes and extended producer responsibility obligations. Where we assist with certification, that assistance is a service quoted separately, and holding a certificate does not transfer your own obligations as importer or distributor.

7. Intellectual property and tooling

You warrant that you hold the rights to, and are authorised to have us use, all trademarks, logos, artwork, designs and technical data you supply, and you will indemnify us against third-party claims arising from materials you provide. Ownership of custom tooling, moulds and fixtures follows the written tooling agreement for that project; absent such an agreement, tooling paid for by the Buyer is held for the Buyer’s exclusive use at our facility for the period stated in the agreement and may be released to you on request once all amounts due for it are settled. Our own standard designs, tooling, software and manufacturing know-how remain ours, and you acquire no rights in them beyond the right to have goods produced for you. We will not publish your brand, designs or project details as a reference case without your written consent.

8. Inspection, acceptance and claims

Check quantity, workmanship and visible defects on receipt. Claims for shortage or visible defect must be raised in writing within 15 working days of arrival of the goods at the destination stated on the transport document; claims for latent defects within 90 days of arrival, and in any event within the warranty period. A claim must identify the order, the quantity affected and include photographs, video or the affected units as reasonably requested. Goods may not be returned without our prior written authorisation. Where a claim is accepted, our remedy is, at our option, repair, replacement, a credit or a pro-rata refund of the price of the affected goods; that is the exclusive remedy for defective goods.

9. Warranty

We warrant that goods will conform to the agreed specification and be free from defects in material and workmanship for 12 months from the date of shipment, unless a longer period is agreed in writing. The warranty does not cover normal wear of consumable parts, misuse, disassembly or repair by unauthorised parties, unauthorised attachments or modifications, use of non-approved accessories or power supplies, or damage in transit or storage after risk has passed to you. Warranty claims outside the shipping country are handled by repair, replacement parts or credit; we do not reimburse labour or freight incurred by you unless we agree in writing.

10. Payment, title and risk

Unless otherwise agreed, orders require a deposit of 30–50% and the balance before shipment, payable in the quoted currency by bank transfer to the account named on our invoice. Payments are due without set-off or deduction. Late payment entitles us to suspend production or shipment and to charge interest on the overdue amount. Risk passes to you according to the Incoterms stated on the invoice. Title in the goods passes to you only when we have received payment in full, and until then you will hold the goods separately, in your name, insured, and in trust for us.

11. Delivery, delay and force majeure

Estimated delivery dates are not fixed dates unless expressly agreed in writing as such. We are not liable for failure or delay caused by circumstances beyond our reasonable control, including epidemics, war, sanctions, fire, labour disruption, failure of a sub-supplier or of a component source, port or vessel disruption, customs stoppages, export restrictions, power rationing or governmental acts. Where such an event affects an order, we will notify you and agree a revised schedule; where a delay attributable to us exceeds the revised schedule by more than four weeks for reasons within our control, you may cancel the affected lines against refund of amounts paid for them, and that is your sole remedy for that delay. Agreed liquidated damages, if any, are as stated in the order confirmation and are capped there.

12. Confidentiality

Each party will keep the other’s commercial and technical information confidential, use it only for this business relationship, and disclose it only to employees and advisors who need it and are bound by equivalent obligations. This does not apply to information that is public through no fault of the recipient, was already known, is independently developed, or must be disclosed by law.

13. Limitation of liability

To the maximum extent permitted by law, we are not liable for loss of profit, loss of revenue, loss of sales or goodwill, loss or corruption of data, or any indirect or consequential loss, and our total liability arising out of or in connection with an order is limited to the amount actually paid by you for the goods or service concerned. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for the title to goods we supply, or any other liability that cannot lawfully be limited.

14. General

These terms are the entire agreement between the parties on their subject matter and prevail over any conflicting terms in your purchase order or other document, unless we agree otherwise in writing. Neither party may assign its rights or obligations without the other’s written consent, except that we may assign to an affiliate or a successor of our business. If a provision is held invalid, the remainder continues in force and the parties will replace the invalid provision with a valid one closest to its intent. Notices are effective when sent to the contact details on the order documentation. Our failure to insist on strict performance is not a waiver. We may update these terms; the version published on this website at the time of our order confirmation applies.

15. Governing law and dispute resolution

These terms and any contract formed under them are governed by the laws of the People’s Republic of China, excluding its conflict-of-laws rules and the CISG unless the parties agree otherwise in writing. The courts at the Supplier’s place of business have exclusive jurisdiction over any dispute arising out of or in connection with the order. Nothing prevents either party from seeking interim relief to protect its intellectual property or confidential information.

16. Contact

Questions about these terms, or requests for a signed version for your own records, should be sent to the contact address shown on our Contact page and in the footer of this website.